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Making carers visible

Posted by: , Posted on: - Categories: Care and support, Carers, coronavirus, Workforce


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"We want to make a commitment to carers to recognise and value the support they provide. "[Image created by]

Passport to improved support

At Cygnet Health Care we were excited to recently launch our first ever Carers Passport. It is important to us to improve the experience for carers looking after adults with mental health and learning disabilities.

Our carers’ passport is a record which identifies a carer and sets out an offer of support, which will help to improve and embed identification, recognition and support for carers across Cygnet Health Care services. We want to make a commitment to carers to recognise and value the support they provide. We put service users at the heart of what we do but we also understand this can be a stressful time for families and carers in particular.

We want to work in partnership with carers and make them visible across our services. Carers are essential partners in the care of the people they support, so we wish to involve them and support them wherever possible.

The family and friend Carer Passport will not only help individuals identify themselves as a carer, it will allow Cygnet Health Care staff to immediately recognise a carer. It is part of a commitment to involve carers in the “Triangle of Care” whereby carers, service users and staff work collaboratively to promote recovery and wellbeing. Carers and the essential role they play will be identified at first contact with services or as soon as possible after and staff will be trained to engage with carers more effectively.

Carers at the heart of care

By introducing a Carers Passport, we are better able to involve them in discussions about the care, treatment and discharge of the patient or service user. Carers should be involved with staff to devise care plans for their loved one and across the board, staff are making a commitment to share information with carers in a timely manner. That is why it is so important we are introducing a way for carers to readily identify themselves to staff.

We also recently launched our Carers Network, a new initiative aimed at offering an increased level of support to carers involved with Cygnet’s national services. Through the network, carers will be able to access practical support and advice from Cygnet professionals on the management and support of people with a learning disability and behaviour that challenges, as well as on managing their own health and wellbeing. Carers will also be able to help shape the design and improvement of Cygnet services.

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Identification and vaccination

The Carers Passport could also help more carers come forward and be supported to get their free COVID-19 booster and flu jabs.

Like any other eligible group, they can book appointments via the National Booking Service and visit the NHS website to find the nearest pharmacy offering free flu jabs. Meanwhile, to promote vaccination to colleagues working across care settings, visit the Campaign Resource Centre for free leaflets, posters and social media content.

There is more we can all do to protect our health as the weather changes. The Stay Well this Winter leaflet for 2022/23 is also available to download. This helpful resource provides health information and guidance on how to stay well over the winter months.

Find out more

From a carers point of view, it’s important to have your voice heard, particularly when it comes to accessing services. In the long-term, we hope the network can also contribute to the wider debate on the future of mental health care, so that it effects real change for those carers looking after an adult with an enduring mental health condition or learning difficulty.

More information about the network, how to register for meetings and useful information about caring and carer’s rights can be found here. Or you can email Family&

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  1. Comment by Micheal Gustav posted on

    This an attempt to introduce Mandatory Vaccinations and a Vaccine Passport. This is unacceptable, remove this 'Passport' immediately and do not attempt to introduce it again. This is a restriction of people's freedom of medical choice!

    • Replies to Micheal Gustav>

      Comment by Mark Osterloh posted on

      I think you need to re-read the blog. It is nothing of the sort. The passport is about giving unpaid carers more power and support in the choices they make and improving access to health and care services which can help them. Just to clarify, mandatory vaccination was temporarily introduced only for care workers at the height of the pandemic, but this requirement ended many months ago. No one, paid or unpaid in a caring role, is being mandated to get vaccinated, nor are they likely to be. Obviously, it is sensible to make sure we are all vaccinated against diseases like covid or flu, but that is another issue.